Return & Refund Policy

We have a 14-day return policy, which means buyers will have 14 days after receiving the item to request a return.

To be eligible for a return, your item should:

  • Be in the same condition as received (unused and unopened)
  • Includes all accessories
  • Does not have any damage
  • Be in its original packaging
  • Have the receipt of purchase
  • The serial number (SN) of the product being returned must match our records

Products with the following will not be accepted as returns:

  • Products that have surpassed the return/refund/exchange deadline of 14 days
  • Products that do not match the Serial Number (SN) in our records, based on the product delivered
  • Products with any markings. 
  • Products that are not in their original packaging
  • Products with damaged original packaging
  • Products that are damaged and therefore cannot be resold
  • Products that are damaged due to improper storage
  • Products that were sold during the Promotion/Sale
  • Products that were offered at special discounted prices

To begin the return process, first, please contact us to request the return procedure. Please note that returns will need to be sent and paid for by the customer to the following address:

Urban Hub General Trading LLC
Wasl Warehouse
5D
Jebel Ali Industrial Area 1
Dubai
UAE
43031

Contact Number (only for returns via courier) +971529124267

 

Items sent back to us without first requesting a return will not be accepted.

Refunds
We will notify you once we’ve received and inspected the returned item(s). If the request for return/refund/exchange is accepted by the management, we will automatically proceed to initiate a partial refund (a small fee may be deducted from the refund amount to cover the costs incurred during the processing of the order) on your original payment method within 14 business days.

Please note that sometimes banks or credit card companies might take a longer time to process and post the refund to your account. If more than 15 business days have passed since we’ve approved your return, please send an email to petkit@urbanhubonline.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item.